I am a motivated business leader with over twenty-five years of successful experience in Telecommunications, including Design Thinking, Digital Transformation, Digital Marketing, Social Marketing, sales, customer service, support, and Product Management, with recognized strengths in Leadership, Consulting, Sales, Solutions Architecture, problem-solving and troubleshooting, sales staff support and planning/implementing proactive procedures and systems to avoid problems in the first place. A Portfolio Manager of International Products and my portfolio involves designing, managing and developing Unified Communications Products such as SIP Trunks, Hosted IP PBX, Skype For Business, Microsoft Teams, Voice and Video Conferencing, Collaboration, Instant Messaging, Telephony Services, Presence and Mobility, Amazon Web Services (AWS), Microsoft Cloud Service Provider (CSP), Internet of Things with particular focus on Agriculture, Health, Education, Retail, Financial Services, Energy Management, Fleet Management, Manufacturing and Automotive.

I have an excellent working knowledge of Microsoft Operating Systems and was involved in the testing phase of Microsoft Server 2008, Microsoft Office, and Blackberry Software. Cisco Linksys 3G Routers, 3G Cards, Computer Hardware and Network support, also have a strong background in E-commerce, Website design, SEO, Google Adwords, Google Adsense, Google Analytics, WHMCS, CPanel, Softaculous, Fantastico, WordPress, PrestaShop, CubeCart. Ability to train, motivate and supervise technical support employees. A team player acknowledged as a “Total Quality Customer Service Professional.” Develop a plan, conduct training, and develop technical staff. My first deal won was R4.3 million, and the last deal won as a Solutions Architect R105 Million. I am experienced in designing solutions for the Health Sector, Financial Institutions, Mining, Local Governments, Channel Partners, and other Enterprises.

I have written the following books:

• Action Research and Action Learning: Practical Strategies for Business Problem Solving
• Digital Transformation for Professionals: Strategies for Success
• Game Changers: Disruptive Strategies for Professionals
• Mastering Digital Marketing: Strategies for Professionals
• Mastering Strategy Development: A Guide for Professionals
• Mastering Strategy Implementation: A Guide for Professionals
• The Future of Emerging Technologies: A Professional’s Guide
• The Professional’s Guide to Fintech: Exploring the Latest Trends and Innovations
• The Ultimate Guide to Navigating the Music Business
• The Ultimate Guide to Real Estate Success: Insider Tips for Agents

I was recently appointed as Ziyana Group’s board advisor, and I advise them on their technological advancements and digital strategy.

My Education

Golden Gate University – Doctor of Business Administration in Emerging Technologies (Concentration in Generative AI) – Registered

University of Liverpool – Executive Doctorate in Business Administration (DBA) – Registered

Institute of Directors South Africa – Certified Director Designation – Registered

University of Liverpool – Master’s in Business Administration (MBA) – Complete

Massachusetts Institute of Technology – Post Graduate Diploma in Digital Business – Complete

University of Northwest – IoT Master Class – Complete

University Columbia – Customer Engagement, social media, Planning and Analytics – Complete

Northwestern Kellogg – Digital Marketing Strategies – Data Automation, AI, and Analytics – Complete

University of Pretoria – Certified Course in Wireless Telephony (CCWT) – Complete

University of Pretoria – Cisco Certified Network Associate (CCNA) – Complete

Industry Certification

• IBM Enterprise Design Thinking Practitioner – Certificate
• IBM Artificial Intelligence V2 – Certificate
• Digital Adoption Manager – Certificate
• Acronis Cloud Sales Foundation – Certificate
• Acronis Cloud Sales Associate Backup
• Acronis Cybersecurity Foundation – Certificate
• AWS Certified Cloud Practitioner – Certificate
• AWS – Connect (Technical)
• AWS Technical Essentials
• AWS Well-Architected Framework

Membership

• The Corporate Governance Institute, Ireland, UK, Europe
• Institute of Directors South Africa
• South African Music Rights Association (SAMRO)
• Recording Industries of South Africa (RISA)
• Composers Authors & Publishers Association (CAPASSO)
• AWS Partner Network
• Microsoft Partner Network
• IBM Digital Nation Africa

As part of my training after graduating from the MBA program, I had the privilege of working for one of the global research companies. I worked as an associate director, managing research projects and a team of analysts and consultants across Africa, as well as business development and thought leadership. I worked on research projects for data centres, fixed and mobile networks, public cloud, cyber security, Artificial Intelligence, Machine Learning, the Internet of Things, robotics, and big data analytics.

I am a hardworking and dedicated individual, professional in my outlook and very loyal to my work and mentors. I love to take on new challenges and strive for excellence in whatever I venture into. I am career and success-driven, responsible, and committed to whatever I do. I look for ways to improve things, making them faster, more efficient, and more profitable. Whether it’s people, technology, or business processes – it’s my job to make them work more innovative – with lower costs and greater profits being the result. I adapt to new demands and remain productive under stress. I continually expand my knowledge and proactively manage my self-development. I inspire others and create enthusiasm for a common way forward. Motivate others, support their development, and create an environment of excellence in a team. Involve the right people at the right time and orchestrate work effectively. Communicate in a way that engages others and creates impact. I regularly seek and identify opportunities to grow the business and act with urgency and enthusiasm when pursuing these. Focus on opportunities likely to provide the most excellent probability of success. Understand the customer priorities and business needs and be able to identify opportunities that maximize returns. Show persistence, efficiency, and flexibility in making the most out of opportunities. Know what is essential to develop business in the short and long term. Understand the competition and industry trends and see the bigger picture. I am very passionate about my job but must spread my wings to another level, as only the sky is the limit.